Return Policy & Warranty
Brody Massage LLC is committed to providing quality massage, spa, salon, esthetic, and wellness equipment. Please review the following return and warranty terms before making a purchase.
Manufacturer Defects & Warranty Claims
Unless otherwise stated on the individual product page, Brody Massage provides a 30-day limited warranty against manufacturer defects.
Certain products may include an extended warranty of up to one year or longer. When an extended warranty applies, the warranty period stated on the individual product page, invoice, or written product documentation will control.
Warranty coverage begins on the original date of purchase. Products purchased directly through Brody Massage are automatically associated with the customer’s order, and separate warranty registration is generally not required unless specifically stated.
Warranty coverage applies to verified manufacturer defects and does not cover damage resulting from misuse, improper operation, improper maintenance, unauthorized modification or repair, accidents, neglect, improper storage, normal wear and tear, cosmetic damage, consumable components, or use contrary to product instructions.
Brody Massage reserves the right to inspect, troubleshoot, test, or request photographs, videos, or other information regarding the product before approving a warranty claim. Brody Massage will determine whether an issue is the result of a manufacturer defect, improper use, normal wear, or another correctable condition.
If a covered manufacturer defect is confirmed, Brody Massage may, at its discretion, repair the product, provide replacement parts, replace the product, or provide another appropriate warranty remedy.
Customers are encouraged to retain the original box, packaging materials, accessories, manuals, and inserts during the applicable warranty period. Customers may be responsible for obtaining appropriate packaging if the original packaging has been discarded.
Buyer’s Remorse & Non-Defective Returns
Requests to return non-defective merchandise must be made within 30 days of the original purchase date.
Return requests are subject to approval by Brody Massage. Authorization of a return does not mean that Brody Massage has determined that the product is defective, incorrectly advertised, or improperly supplied.
Approved buyer’s-remorse or non-defective returns are subject to a restocking fee ranging from $75 to $250, depending on the product, its condition, value, packaging, and whether the product has been opened or used.
Examples of buyer’s-remorse or non-defective returns may include, but are not limited to:
- Changing your mind after purchase
- Purchasing the wrong product, model, size, or configuration
- Deciding that another brand or model is preferred
- Determining that the product does not meet a personal preference or expectation that was not specifically guaranteed in the product listing
- Requests for technical documentation, features, certifications, or specifications that were not represented as being included with the product at the time of purchase
- Opened merchandise that is functioning as advertised
Opened & Used Merchandise
Opened merchandise may be accepted for return at the sole discretion of Brody Massage and may be subject to a higher restocking fee.
Products must be returned in clean, complete, and resalable condition with all original accessories, components, power supplies, manuals, packaging, and included items.
Items showing excessive use, damage, missing components, contamination, alteration, improper handling, or other conditions that prevent resale may receive a reduced refund or may be denied for return.
For sanitary and safety reasons, certain consumable or personal-use items may not be eligible for return once opened or used. This may include cartridges, needles, tips, applicators, disposable components, and similar items.
Return Shipping
Customers are responsible for return shipping costs on buyer’s-remorse and other non-defective returns unless otherwise agreed to in writing by Brody Massage.
Original shipping, delivery, expedited shipping, handling, and related charges are non-refundable unless the return is the result of an error by Brody Massage.
Customers are responsible for securely packaging returned merchandise. Brody Massage is not responsible for damage occurring during return shipment due to inadequate packaging.
We strongly recommend using a shipping method that provides tracking and appropriate insurance. The customer remains responsible for the merchandise until it is received by Brody Massage.
Return Inspection & Refunds
All returned merchandise is subject to inspection after receipt.
Refunds will be calculated after inspection and may be reduced by applicable restocking fees, missing components, damage, non-refundable shipping charges, or other deductions permitted under this policy.
Once a return has been inspected and approved, the applicable refund will be issued to the original payment method whenever reasonably possible.
Processing times may vary depending on the product, condition of the merchandise, payment processor, and financial institution.
Product Specifications & Documentation
Product specifications displayed on BrodyMassage.com may be based on information supplied by manufacturers, engineers, distributors, product documentation, or other technical sources available to Brody Massage.
Not every specification displayed on a product page will necessarily appear in the printed manual, exterior packaging, or other documentation included inside the product box.
The absence of a particular specification from printed packaging or an included manual does not, by itself, establish that a product is defective or inaccurately described.
If a customer has questions regarding technical specifications, compatibility, included documentation, or product features, we encourage those questions to be submitted before purchase.
Compatibility
Statements regarding compatibility with accessories, cartridges, replacement components, or products from other brands refer only to compatibility and should not be interpreted to mean that the product is manufactured, endorsed, licensed, or branded by another company unless specifically stated.
Rental Returns
Returns or refunds for rental equipment are generally only accepted when rental merchandise arrives damaged or unusable and Brody Massage is unable to provide a reasonable replacement or remedy.
Rental reservations, shipping, delivery, cancellations, and other rental-related matters may also be subject to the terms provided in the applicable rental agreement, invoice, or reservation confirmation.
Order Acceptance & Policy Agreement
By completing a purchase from Brody Massage, the customer acknowledges and agrees to the return and warranty terms in effect at the time of purchase.
Brody Massage reserves the right to update or modify this policy from time to time. Changes will apply prospectively and will not alter the terms applicable to transactions completed before the effective date of the change where prohibited by applicable law.
Questions?
If you have questions regarding a product, warranty, compatibility, return eligibility, or technical specifications before making a purchase, please contact Brody Massage.
Phone: 602-404-4444
Website: www.BrodyMassage.com